This policy covers payments for Chartjuice Pro, which Disco Shrimp Company, LLC ("we" or "us") runs at chartjuice.com. It's part of our Terms of Service.
Cancel any time
You can cancel Pro any time in Manage billing on your account page. You won't be charged again, and Pro stays on until the end of the period you've already paid for. After that, your account goes back to the free plan, and you keep every chart you saved.
Unused time
When you cancel, we don't refund the unused part of a month or a year. You keep Pro for the rest of that period instead.
Charges you didn't mean to make
If you were charged for something you didn't mean to buy, email support@chartjuice.com within 14 days of the charge and we'll refund it in full. For example:
- a yearly renewal you forgot about
- upgrading by mistake, or choosing yearly when you meant monthly
- being charged twice for the same thing
Tell us the email address on your account and the date of the charge. When we refund a charge, we also cancel the subscription it paid for, and your account goes back to the free plan.
Everything else
If you have another reason to ask for a refund, email us. We look at each request and decide case by case. If something on our side kept you from using Pro, tell us what happened.
How refunds are paid
Refunds go back to the card or payment method you paid with, through Stripe. Your bank may take 5 to 10 business days to show it.
Deleting your account
Deleting your account cancels your subscription right away, and the unused time isn't refunded. If you're within 14 days of a charge you didn't mean to make, email us for your refund before you delete your account.
Your legal rights
This policy doesn't take away any rights you have under the consumer laws where you live.
Contact
Questions about a charge or a refund: email support@chartjuice.com.